Question 1

Do I need a developer or technical skills?

Accepted Answer

No. No code, no technical setup, and no developer required. Omago is designed for business owners who aren’t technical — if you can fill in a form, you can set up your AI assistant. The entire process is guided step-by-step: you add your business information, choose your channels, and you’re live. There’s nothing to install, no APIs to configure, and no ongoing technical maintenance.

Question 2

How long does it take to set up?

Accepted Answer

Most businesses are live in under 10 minutes. Setup involves three steps: adding your business information (services, hours, FAQs, policies), connecting your channels (website widget, WhatsApp, or Telegram), and reviewing your AI assistant’s responses. Once you’re happy with how it answers, you’re live. Many customers complete the whole process during a coffee break.

Question 3

What if I don’t have a website — can I still use Omago?

Accepted Answer

Yes. Omago works independently on WhatsApp and Telegram without requiring a website. Many small businesses — especially restaurants, salons, and service providers — use Omago purely as a messaging assistant on the channels their customers already use. If you later decide to add a website, you can connect the web widget at any time with one line of code.

Question 4

Does it make things up or give wrong answers?

Accepted Answer

No. Omago only answers from your approved knowledge base — your business hours, services, menu, pricing, and policies. It does not guess, speculate, or hallucinate. Every response is grounded in the information you’ve provided. If a customer asks something that isn’t covered in your knowledge base, Omago will let them know and notify your team so nothing falls through the cracks.

Question 5

What happens when the AI can’t answer a question?

Accepted Answer

When Omago encounters a question outside your knowledge base, it transparently lets the customer know it’s checking on the answer and immediately notifies your team. The conversation is saved with full context so your team can follow up quickly. Nothing gets lost, nothing gets made up, and your customer always knows their question is being handled.

Question 6

Is my customer data private and secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Customer conversations are completely isolated per business — no other business can see your data. Importantly, we never use your business data or customer conversations to train our AI models. Your information stays yours. We take privacy seriously, especially for businesses in healthcare, professional services, and other sensitive industries.

Question 7

Does it work in my language?

Accepted Answer

Yes. The Omago AI agent can understand and respond to customers in virtually any language automatically — including English, Chinese (Traditional and Simplified), Japanese, Korean, Spanish, French, and dozens more. Your customers can write in their preferred language and get a natural, accurate response. The Omago dashboard itself is available in English and Chinese, with more languages coming soon.

Question 8

What channels does Omago support?

Accepted Answer

Omago supports three channels: a web chat widget that you can add to any website with one line of code, WhatsApp Business integration (available on Plus plans and above), and Telegram integration (available on Max plans and above). Each channel takes about a minute to connect. All conversations from every channel appear in one unified dashboard, so your team never has to switch between apps.

Question 9

Can I switch plans or cancel anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your plan at any time with one click from your dashboard. Monthly plans have no commitment and no cancellation fees. Annual plans are billed upfront for 12 months and include a 14-day money-back guarantee — if you’re not satisfied within the first two weeks, we’ll refund you in full, no questions asked.

	Starter	Core	Plus	Max	Enterprise
Usage
AI agents	1	1	3	10	Unlimited
Team members	1	1	3	10	Unlimited
Conversations/month	50	2,000	8,000	25,000	Custom
Knowledge base	Basic FAQs	Full business	Multi-service	Product catalogs	Custom
Channels	3 items	3 items	3 items	3 items	3 items
Features	5 items	5 items	5 items	5 items	5 items
Support	5 items	5 items	5 items	5 items	5 items

One plan replaces a support hire.

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